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| 1 | - Course presentation and disclosure of the operation. | examination of course content. | Appropriate classroom environment. |
| 2 | Contact the concept, definition, communication process and the types, elements and features of communication, communication barriers. | Sample a variety of communications to discuss the incident. Pawer point contact with the submission of the features and elements. | Appropriate classroom environment. |
| 3 | Oral communication skills, oral communication rules, oral communication tools used, face to face communication, telephone communication, video and voice communication. | Oral communication skills, oral communication, presentation rules, Oral communication tools used, face to face communication, telephone communication, video and voice communication issues presented case studies. | Appropriate classroom environment. |
| 4 | Effective speech, voice intonation, stress, use the language correctly. | Effective on a topic of free speech, voice tone and setting up properly to use the language of submission of samples in the classroom. | Appropriate classroom environment. |
| 5 | The definition of written communication, written communication, written communication rules, written communication tools, report, report preparation techniques, e-mail communication, organizational and intra-network communications, fax communications with the Organization in the forms of communication, using text language properly. | The matter transferred to the presentation and case studies. | Appropriate classroom environment. |
| 6 | The definition of non-verbal communication, body language and the effects of head movements, meanings, and the importance of eye contact, gestures and facial expressions, posture, use of distance, sitting, hands, feet, clothing and finery (symbolic communication), Personal Image. | The matter transferred to the presentation and case studies. | Appropriate classroom environment. |
| 7 | Mid-term exam | theoretical exam | Appropriate classroom environment. |
| 8 | Basic concepts of formal communication, Communication in the Organization. | Monitoring of Power Point ™ presentation of the subject. | Appropriate classroom environment. |
| 9 | Formal Types of communication. | Monitoring of Power Point ™ presentation of the subject. | Appropriate classroom environment. |
| 10 | Formal Communication Tools, Message Tracking. | Monitoring of Power Point ™ presentation of the subject. | Appropriate classroom environment. |
| 11 | Non-formal basic concepts in communication
Factors Affecting Non Formal Communication. | Monitoring of Power Point ™ presentation of the subject. | Appropriate classroom environment. |
| 12 | Methods of communication (oral, written, nonverbal)
Formal Communication Types and Tools,
Follow-up post. | Monitoring of Power Point ™ presentation of the subject. | Appropriate classroom environment. |
| 13 | Basic Concepts of communication external to the Organisation
Non-target mass organization. | The presentation of the subject. | Appropriate classroom environment. |
| 14 | Organizational Factors Affecting Communication with non-target group;
Methods of communication (oral, written, nonverbal). | The presentation of the subject. | Appropriate classroom environment. |
| 15 | Formal Communication Types and Tools (Vertical, Horizontal, Diagonal)
Post follow-up legislation. | The presentation of the subject. | Appropriate classroom environment. |
| 16 | Final exam | theoretical exam | Appropriate classroom environment. |