| History |
| You should consider the Yozgat province option within the body of Yozgat Bozok University Rectorate. Yozgat Bozok University Şefaatli Vocational School Office Services and Secretarial Department Call Center Services Program started its associate degree education in 2018-2019 education. The language of education is Turkish. |
| Qualification Awarded |
| You have an associate degree. |
| Level of Qualification (Short Cycle , First Cycle , Second Cycle, Third Cycle) |
| Short Cycle |
| Specific Admission Requirements |
| In our country, it is necessary to be successful in the exam held by the Student Selection and Placement Center (ÖSYM) to enter universities. Students send their preference forms to the Student Selection and Placement Center by arranging the program preferences they can enter, based on the scores they received at the end of the exam. ÖSYM receives all applications, groups the applications according to the score type, lists the scores from the highest to the lowest, lists all available programs according to the preferred score type and places the students into one of their preferred programs. |
| Specific Admission Requirements |
| Candidates must have a high school and equivalent diploma and have a sufficient score from Higher Education Institutions Exam (YKS). The students send their preference forms to the Student Selection and Placement Center by arranging the program preferences they can enter according to the scores they got at the end of the exam. ÖSYM receives all applications, groups the applications according to the score type, lists the scores from the highest to the lowest, lists all available programs according to the preferred score type and places the students into one of their preferred programs. |
| Specific Arrangements For Recognition Of Prior Learning (Formal, Non-Formal and Informal) |
| Exemption exams are held at the beginning of each academic term for courses such as Computer and English in the education plans of the programs. Students who think that they provide the expected learning outcomes from these courses have the right to take exams. Students who pass the exam are exempt from the related course in the curriculum. |
| Qualification Requirements and Regulations |
| In order to obtain a associate degree in the Call Center Services field, students must successfully complete all the required and elective courses (120 ECTS in total) in the program, and their GPA must be at least 2.0 over 4.00. |
| Qualification Requirements and Regulations |
| In order to obtain a associate degree in the CALL CENTER SERVICES field, students must successfully complete all the required and elective courses (120 ECTS in total) in the program, and their GPA must be at least 2.0 over 4.00. |
| Profile of The Programme |
| The aim of the program is increasingly common in Turkey 'call center' in the industry is to meet the need for qualified personnel. With the program, it is aimed to raise the workforce with the necessary experience, strong persuasion, high communication skills, effective speaking skills, and diction that is properly qualified. The biggest employment areas of graduate students are predominantly call centers due to the feature of the program. In addition, students who will graduate from this program can work in public institutions and organizations. The Call Center Services Program is a primary education program and has 20 student quotas. |
| Profile of The Programme |
| The aim of the program is increasingly common in Turkey 'call center' in the industry is to meet the need for qualified personnel. With the program, it is aimed to raise the workforce with the necessary experience, strong persuasion, high communication skills, effective speaking skills, and diction that is properly qualified. The Call Center Services Program is a primary education program and has 20 student quotas. |
| Occupational Profiles of Graduates With Examples |
| Students who graduate from the Call Center Services Program, in line with the qualifications they have gained; can work in call centers in all public and private sector institutions and organizations. |
| Access to Further Studies |
| Students who successfully complete their associate degree education can enter the vertical transfer exam and, if they are placed in the undergraduate program approved by the Student Selection and Placement Center, they can study in the undergraduate programs.Public Relations, Public Relations and Advertising, Public Relations and Publicity, Communication, Communication Sciences, Communication Arts, Human Resources Management, Business, Business Information Management, Logistics Management, if those who successfully complete the program are successful in the Vertical Transfer Exam (DGS) by ÖSYM. They can make vertical transfer to Media and Communication, Media and Communication Systems, Advertising and Public Relations, New Media, Management Information Systems. |
| Examination Regulations, Assessment and Grading |
| In order for each student to register at the predetermined dates in the academic calendar and to take the final exams, at least 70% of the courses must continue and at least 80% of the applications. Students are subjected to at least 1 midterm and final exam for each course. The contribution to mid-term exams is 40%, the contribution of the final exam is 60%. All exams are evaluated over 100 points. Students who get one of the letter grades (AA), (BA), (BB), (CB) and (CC) from a course are considered to have completed that course. (DC) and (DD) grades are conditional successful grades. In order for the student to be successful in a course with a DC or DD grade, the GPA must be at least 2.0. |
| Graduation Requirements |
| In order to successfully complete the program, it is necessary to pass all the courses (120 ECTS equivalent) available in the program, to obtain a GPA of at least 2.0 over 4.00 and to complete the 30-day compulsory student internship successfully. |
| Mode of Study (Full-Time, Part-Time, E-Learning ) |
| Full-Time |
| Address, Programme Director or Equivalent |
| Yozgat Bozok Üniversitesi Şefaatli Meslek Yüksekokulu Yeni Mahalle Kanuni Caddesi No:58 Şefaatli/Yozgat
Web adresi: sefaatlimyo@bozok.edu.tr |
| Facilities |
| Educational activities in the Call Center Services Program are carried out with 3 lecturers. Lessons are conducted in classrooms with a capacity of 40 people and projection; 1 computer laboratory is used effectively in academic studies. |